This presentation begins with a look at the ITIL structure for service delivery offerings and the service level agreements that constitute the Utility and Warranty promise of managed services. It then defines how an organization can build out a competitive pricing model that addresses the specific needs and budget of the client organization versus a take it or leave it approach. If implemented the MSP can not only strategically position itself within their market with a very hard to match pricing model, they can also clearly differentiate themselves from their competition as a value based and more mature service provider.
The benefits of moving to an ITIL influenced pricing model are far reaching. The service delivery process is influenced and strengthened by the SLA based pricing model because it requires the focus of the work to always be on what the MSP and client have agreed are the most important value based IT needs. A case study is included in the presentation to support the model and clarify the methods.
Speaker: Manuel Palachuk