Simplify Your Help Desk Process: Using workflows to become more efficient

One of the keys to widening profit margins in managed services is through creating service delivery efficiences. These efficiencies can be created in a number of ways, but most commonly through automation.

MSPs who use monitoring, management, and ticketing systems to deliver their services need to have these systems working efficiently together, and with minimal manual intervention.

This session will explore some of the common methodologies for delivering managed services in an efficient and scalable manner.

Speaker: Keith Crawford, Mainstream Technologies

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