RMM and PSA Integration: Are You Set For Success?

Jeff Clemons, Director of Global Certifications & Audits – MSPAlliance

Every MSP has an RMM and PSA solution. Not every MSP has these two technologies communicating and working together effectively.
This session will take real world scenarios and describe how your managed services practice can achieve even higher levels of efficiency and customer satisfaction.
This session will cover:
  • Configuration of RMM and PSA technologies
  • Ticketing auto generation policies
  • Event Correlation
  • How to reduce ticket notification storms
  • Ticket handling best practices
  • Notification/Alert Handling best practices

 

 

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