MSP Leadership Workshop: How do you measure? MSP Analytics and KPIs

Jeff Clemons, Director of Global Certifications and Audits – MSPAlliance

Charles Weaver, CEO – MSPAlliance

Running a successful MSP can be challenging, especially when you don’t know how to measure yourself to other MSPs. This session will look at some of the more common MSP operational metrics, and even look at a few you may not know:
  • # of trouble tickets
  • average # of technology platforms per service line
  • managed services margins
  • response times
  • # of technicians per customer
  • average # of managed services customers under management
This session will give you a ton of data you should be tracking to make your MSP practice as successful and as profitable as possible.

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