Mike Backers, Regional Manager of Patriot Engineering: Prospecting, Selling & Scoping Managed Services
The first several months of a managed services engagement are critical. This time sets the tone for the rest of the relationship with the client. How you find, sell, and ultimately shape the managed services offerings becomes quite important for developing a pleasing and profitable relationship, both for MSP and customer. This session will cover 3 elements of the MSP relationship: prospecting your leads, closing the business, and scoping the managed services offering.